Effective date: 24.06.2026.
Welcome to the Alpenverein Berg website. By using this website, submitting a contact form, or applying for membership, you confirm that you have read, understood, and accepted these Terms of Use.
If you do not agree with these Terms of Use, please do not use the website or submit any application through the forms available on the website.
This website is operated by Berg / BERG Membership, namely bergmembership.com.
Contact details:
Email: info@alpenverein-berg.com
Phone: +381 69 151 6160
Address: Balkanska 18/5, 11000 Belgrade, Serbia
Berg acts as an intermediary and partner in the membership application process, application handling, and communication with users. Berg is not an insurance company unless expressly stated otherwise.
The website alpenverein-berg.com is intended to:
provide information about Alpenverein membership;
present membership benefits, fees, insurance-related information, and related services;
allow users to apply for membership through an online form;
provide general information about insurance coverage;
enable contact and communication with interested users.
The information provided on the website is for general informational purposes only and does not constitute individual legal, insurance, medical, safety, or mountaineering advice.
Users may apply for membership by completing the online application form available on the website.
When applying, the user must provide accurate, complete, and up-to-date information. Berg is not responsible for any consequences resulting from incorrect, incomplete, or wrongly entered information, including incorrect name, date of birth, contact details, address, membership category, or family member details.
Submitting an application through the website does not automatically activate membership. Membership is activated only after the application has been processed and the relevant payment has been recorded, in accordance with the applicable membership rules and processing procedures.
Berg reserves the right to request additional information, correction of data, or documentation where necessary for the processing of an application.
Membership prices shown on the website may vary depending on the type of membership, age category, family status, or other applicable conditions.
All prices, discounts, and benefits displayed on the website are valid at the time of publication unless stated otherwise. Berg reserves the right to update prices, benefits, and conditions without prior notice. Applications already submitted and confirmed will generally be processed under the conditions applicable at the time of processing, unless agreed otherwise.
Payment instructions are provided to the user after submission or processing of the application. Membership and related benefits become active only after payment has been recorded and the application has been successfully processed.
Requests for changes, cancellation of an application, or refund will be reviewed individually, depending on the status of the application, applicable membership rules, third-party rules, and mandatory legal requirements.
If the membership has already been activated, the possibility of changes, cancellation, or refund may be limited by the rules of the membership-issuing organisation, insurance rules, or other binding conditions.
This clause does not limit any rights that the user may have under mandatory consumer protection laws, where applicable.
Insurance-related information displayed on the website is provided as a summary and general explanation. The full insurance coverage, limits, exclusions, duration, territorial scope, claims procedure, and other rules are defined by the official insurance documents and the terms of the competent insurer.
In the event of any inconsistency between the information on the website and the official insurance terms, the official insurance terms, policy, brochure, or other documents issued by the competent insurer and/or Alpenverein organisation shall prevail.
Berg is not an insurance company and does not decide on the approval, rejection, scope, or payment of insurance claims. All insurance-related claims are handled in accordance with the rules of the insurer and the relevant organisations.
The user is responsible for checking, before using any benefit, travelling, or participating in any activity, whether the specific activity, destination, altitude, trip duration, type of sport, or circumstance falls within the applicable coverage.
Hiking, mountaineering, climbing, skiing, tours, outdoor activities, and time spent in nature may involve increased risks of injury, illness, property damage, adverse weather, loss of equipment, rescue situations, or other unforeseen circumstances.
The user is solely responsible for assessing their own physical condition, technical knowledge, equipment, weather conditions, route choice, and decision to participate in any activity.
Information published on the website does not replace professional training, local safety recommendations, a qualified guide, medical advice, or official warnings issued by competent authorities.
The website may contain information about tours, events, partners, benefits, or third-party services.
Where tours, events, or other services are organised by a third party, separate terms, cancellation rules, liability rules, and safety procedures of that third party may apply.
Berg is not responsible for services, actions, omissions, safety decisions, prices, or rules of third parties, except to the extent required by applicable law.
The user agrees not to use the website in any way that:
violates the law, third-party rights, or these Terms of Use;
involves submitting false, third-party, or misleading information;
disrupts the security, operation, or availability of the website;
attempts unauthorised access to systems, forms, databases, or servers;
abuses contact forms, application forms, or other website functionalities;
uses automated tools, scraping, spam, or other methods that may overload the website.
Berg reserves the right to restrict access to the website, refuse to process an application, or take other reasonable measures where misuse is suspected.
We aim to keep the information on the website accurate, up to date, and useful. However, we do not guarantee that all information is complete, error-free, or fully up to date at all times.
Website content may be changed, supplemented, or removed without prior notice.
The user should not rely solely on website information when making decisions related to safety, insurance, travel, health, legal obligations, or financial costs.
All content on the website, including text, page structure, design, graphic elements, photographs, logos, icons, and other materials, is protected by intellectual property rights unless stated otherwise.
Copying, distributing, publicly displaying, modifying, downloading, or commercially using website content without prior written consent from Berg or the relevant rights holder is not permitted.
Names, logos, and marks of third parties belong to their respective owners.
The website may contain links to external websites, documents, partners, social media pages, or third-party services.
Berg does not control the content, availability, accuracy, security, or privacy practices of external websites and is not responsible for their use.
Use of external websites is at the user’s own responsibility and may be subject to the separate terms of those websites.
The processing of personal data and the use of cookies are governed by the separate Privacy and Cookie Policy available on the website.
By using the website, submitting a contact form, or applying for membership, the user confirms that they are aware of the data processing described in the Privacy Policy.
To the maximum extent permitted by applicable law, Berg shall not be liable for:
decisions made by users based on information from the website;
damage or injury occurring during outdoor activities, travel, training, tours, or events;
rejection, limitation, or delay in the processing of an insurance claim;
website unavailability, technical errors, interruptions, or data loss;
content, services, or actions of third parties;
consequences arising from inaccurate or incomplete information provided by the user.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
Berg may update or amend these Terms of Use from time to time.
The updated version will be published on this page together with the relevant effective date. Continued use of the website after changes are published constitutes acceptance of the updated Terms of Use.
These Terms of Use are governed by the laws of the Republic of Serbia, unless mandatory rules provide otherwise.
In the event of a dispute, the user and Berg will attempt to resolve the matter amicably. If an amicable resolution is not possible, the dispute shall be resolved before the competent court in the Republic of Serbia, unless mandatory rules provide for a different jurisdiction.
For any questions regarding these Terms of Use, you can contact us at:
Email: info@alpenverein-berg.com
Phone: +381 69 151 6160
Address: Balkanska 18/5, 11000 Belgrade, Serbia
